Operations Team Lead

About the role

The Operations Team Lead will oversee a group of Presentation Specialists, ensuring that client solutions are delivered efficiently and to high standards. This role combines people management, operational monitoring, and continuous improvement within J.P. Morgan's Global Banking division.

Key responsibilities

• Provide guidance, support and direction to Presentation Specialists while enforcing methodologies and processes.
• Monitor operational performance using metrics such as demand vs. capacity and forecast staffing needs.
• Manage day‑to‑day activities of the local team, including recruitment, training, skill development and performance management.
• Ensure compliance with regional HR, compliance, health and safety policies and any location‑specific regulations.
• Foster an inclusive, engaging work environment, address staff feedback, remove obstacles and maintain morale.
• Identify and lead process, technology and service improvements to boost client satisfaction.
• Communicate operational issues to global management, develop mitigation strategies and drive implementation.

Required profile

• Bachelor’s degree (preferred).
• Advanced level of English.
• 5–10 years of relevant operations or team‑lead experience, preferably in financial services.

Required skills

• Strong analytical ability to work with operational metrics.
• Excellent communication and stakeholder management skills.
• Proficiency in using reporting and forecasting tools.