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Operations Manager (Remote)

OpsArmy Careers · Région métropolitaine de Buenos Aires

Nouveau Remote
Remote Senior 🇬🇧 English

Description du poste

About the role

We are seeking an experienced Operations Manager to lead client operations and service delivery for multiple accounts in a fast‑growing, remote environment. The role combines strategic oversight with hands‑on execution, ensuring scalable processes and high client satisfaction.

Key responsibilities

  • Lead and oversee client operations and service delivery across several accounts.
  • Manage, mentor and hold accountable team leads and managers.
  • Design, refine and enforce scalable systems, processes and workflows.
  • Identify operational gaps early and implement proactive solutions.
  • Drive continuous process improvement and efficiency across teams.
  • Maintain high standards of client satisfaction and internal alignment.
  • Act as primary point of contact for clients and internal stakeholders.
  • Step into day‑to‑day operations oversight during scaling phases.
  • Provide structure and clarity in a fast‑moving, startup‑like environment.

Required profile

  • Proven senior‑level experience in operations or service delivery leadership.
  • Track record of managing managers or team leads.
  • Strong systems‑ and process‑oriented mindset.
  • Ability to create structure, accountability and operational clarity.
  • Proactive in spotting inefficiencies and improving workflows.
  • Comfortable working under high pressure and rapid change.
  • Excellent client‑facing and internal communication skills.
  • Background in BPO, SaaS operations, implementation or customer operations.

Required skills

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    OpsArmy Careers

    Région métropolitaine de Buenos Aires