Help Desk Supervisor

ncr · Buenos Aires City

New

🇬🇧 English

Job description

About the role

The Help Desk Supervisor leads a team of support professionals in Buenos Aires, ensuring service level agreements are met and operational effectiveness is continuously improved.

Key responsibilities

Lead support team leaders and ensure SLA compliance.
Coach teams to meet service level objectives and manage call/incident escalation.
Provide metrics, SLA results and action plans to management.
Maintain knowledge‑base documentation and drive continuous process improvement.

Required profile

Excellent communication and relationship‑building skills.
Strong organizational acumen and sense of urgency.
Problem‑solving and analytical abilities.
Commitment to corporate processes and goals.

Required skills

Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Questions fréquentes

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Source : ats:workday

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Published 12 hours ago

Expires 1 month from now

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ncr

Buenos Aires City

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