Guest Relations Specialist – Remote (Short‑Term Rentals)

About the role

We are looking for a Guest Relations Specialist to join our growing short‑term rental team. The role is fully remote and focuses on delivering exceptional guest experiences throughout the reservation lifecycle.

Key responsibilities

• Manage guest communication before, during and after stays via phone, email, SMS and messaging platforms.
• Respond promptly to inquiries on Airbnb, Booking.com, VRBO and other booking sites.
• Coordinate check‑ins, check‑outs and provide accurate arrival instructions.
• Handle reservation modifications, cancellations and special requests.
• Resolve guest concerns, complaints and urgent issues professionally and timely.
• Work with housekeeping, maintenance and operations teams to ensure properties are guest‑ready.
• Monitor guest satisfaction, encourage positive reviews and maintain accurate interaction records.
• Escalate complex issues and support day‑to‑day operational tasks.

Required profile

• Minimum 2 years experience in customer service, hospitality or short‑term rental operations.
• Hands‑on experience with Airbnb, Booking.com, VRBO or similar platforms.
• Excellent written and verbal English communication.
• Strong problem‑solving, multitasking and organizational abilities.
• Ability to work independently and collaborate with remote teams.

Required skills

• Airbnb
• Booking.com
• VRBO
• Guesty
• Hostaway
• Hospitable
• Lodgify
• OwnerRez
• PriceLabs (dynamic pricing)
• Property management system (PMS) or CRM software
• Guest messaging automation platforms

What we offer

• Full‑time remote position aligned with U.S. business hours.
• Long‑term opportunity with a growing short‑term rental company.
• Collaborative and supportive work environment.
• Direct impact on guest satisfaction and operational excellence.