Administrative & Business Services Supervisor

About the role

We are seeking an Administrative & Business Services Supervisor to lead our Buenos Aires Service Center. This role combines operational oversight with people development, ensuring high‑quality service delivery in a collaborative, international environment.

Key responsibilities

• Supervise day‑to‑day operations, monitoring productivity, quality, attendance and service excellence.
• Provide coaching, mentoring and performance management to foster employee growth and engagement.
• Drive workforce planning, monitor resource utilization and support capacity planning initiatives.
• Act as primary escalation point for operational and people‑related issues, ensuring timely resolution.
• Support recruitment, onboarding, training and career development programs.
• Build strong stakeholder relationships and contribute to operational improvement and project delivery.

Required profile

• Advanced or bilingual English proficiency (mandatory).
• Bachelor’s degree and relevant professional experience.
• Proven experience leading, coaching and developing high‑performing teams.
• Background in document support, office administration, legal services, BPO or professional services.
• Strong communication, stakeholder management, organizational and problem‑solving abilities.
• Ability to manage multiple priorities in a fast‑paced environment while maintaining quality and confidentiality.

Required skills

• Microsoft Office applications.

What we offer

• Hybrid work model with offices in Puerto Madero, Buenos Aires.
• Parking space available.
• Private health insurance (family plan).
• Discounts on internet services, gym memberships and universities.
• Birthday day off.