Senior Manager, GBS Human Resources Services

About the role

Air Liquide's Business Service Center (ALABS) is a centralized point of service for defined business functions, and its Shared Services workforce provides services previously spread across the organization. The GBS HR Services Senior Manager reports to the Air Liquide Argentina Business Shared Services General Manager and leads the strategic direction and operational execution of HR services across the Americas, covering 10 countries and multi-cluster businesses (NAM and Latam). The role manages a team of about 65 people, including five direct reports such as Senior Supervisors, and ensures efficient, compliant delivery of HR processes in a fast-paced growth environment.

Key responsibilities

• Deliver standardized HR processes across countries, including talent acquisition, employee data management, payroll, compensation and benefits, learning and development, employee relations support, HR reporting and analytics.
• Manage day-to-day operations of the HR GBS Services team, monitor KPIs and SLAs, and ensure legal compliance.
• Lead, mentor and develop a diverse, multi-language team, run performance reviews and training programs, and balance workload.
• Act as a trusted advisor to stakeholders, build relationships with HR Business Partners, Centers of Excellence and business leaders, and manage vendors and cross-functional projects.
• Drive strategic HR GBS initiatives and improve the employee experience.
• Follow up financial performance, report HR GBS performance, and pursue cost-reduction opportunities.
• Implement process improvements, share best practices, and recommend new technologies and system replacements.
• Oversee employee records and HR systems, automate processes, and produce accurate HR reports and dashboards for senior leadership.

Required profile

• University degree in Human Resources, Business Administration or a related field.
• Minimum 8-10 years of HR experience, with at least 5 years in a leadership role in a shared services environment.
• Proven track record managing multiple HR functions in a shared services or center of excellence setting.
• Experience managing international payroll and benefits administration.
• Fluency in English is essential; additional language relevant to the supported countries is highly desirable.

Required skills

• Knowledge of HRIS platforms, reporting tools and Google Suite.
• Experience with HR systems and data analytics tools.
• Strong leadership, project management, change management and analytical skills.