Senior Customer Success Manager (Americas)

About the role

RemotePass is seeking a Senior Customer Success Manager to build lasting relationships with its US and Americas customers. The role is remote and requires working US Eastern Time hours.

Key responsibilities

• Guide new customers through onboarding and ensure rapid adoption of the RemotePass platform.
• Build and nurture strategic relationships with key stakeholders, acting as a trusted advisor.
• Serve as the primary contact for customers, handling inquiries and resolving issues promptly.
• Monitor account health, identify growth opportunities, and drive retention and expansion.
• Collect and analyze customer feedback to inform product development.
• Collaborate with Sales, Operations, Product, and Engineering to deliver an exceptional experience.

Required profile

• 5+ years in Customer Success, Account Management, or related roles, preferably in EOR, HR‑Tech, Payroll, or Global Employment platforms.
• Experience owning the full client lifecycle from onboarding to renewal and expansion.
• Strong interpersonal and communication skills with a proven ability to build customer relationships.
• Analytical mindset capable of deriving insights from data.
• Ability to manage multiple accounts in a fast‑paced environment and work EST hours remotely.

Required skills

• Experience with SaaS or HR/Payroll/Global Employment solutions (preferred).

What we offer

• Opportunity to join a fast‑growing global company shaping remote work management.
• Collaborative, inclusive environment that values innovation.
• Professional growth and development opportunities.
• Competitive, uncapped variable compensation tied to account growth.