Retail Services Architect – LATAM

About the role

The Services Architect (SA) for LATAM joins NCR Voyix’s Pre‑Sales organization in Buenos Aires. You will partner with Services Sales Consultants and account teams to design and deliver end‑to‑end service solutions for retail customers across the region.

Key responsibilities

• Lead design and development of Break/Fix, Managed Services, and multi‑vendor support models.
• Evaluate technical feasibility, cost structures and profitability to align proposals with customer and business objectives.
• Own internal approval process for service proposals and drive contract negotiation to signature.
• Collaborate with global teams, partners and stakeholders to create scalable, multi‑region service delivery models.
• Prepare and deliver presentations, proposals and documentation that articulate the value of NCR Voyix services.

Required profile

• Experience in customer‑facing service design, pre‑sales or solution consulting roles.
• Ability to analyse corporate P&L statements and financial drivers.
• Strong commercial acumen with experience supporting deals over $1M USD.
• Proven collaboration with external partners and vendor ecosystems.
• Excellent written and verbal communication in English.

Required skills

• ITIL 4 (or equivalent ITIL principles).
• TOGAF framework familiarity.
• ISO/IEC 20000 standards knowledge.