Prime Operations Assistant

About the role

Join Coinbase’s Custody Product Ops team to support operational workflows for Prime customers. You will help keep the token management platform running smoothly, handling billing, contracts, onboarding, and token distributions.

Key responsibilities

• Reconcile billing and subscription records, investigate discrepancies, and coordinate collections follow‑up.
• Manage MSA intake and agreement workflows through Ironclad, tracking signatures and renewals.
• Coordinate TLS and Vesting Platform onboarding, triage Pylon inboxes, and communicate with customers throughout their lifecycle.
• Prepare token distributions, support grant setup and M2M migrations, and execute controlled lockup coverage.
• Maintain SOPs, reporting methodology, and operational datasets, flagging automation opportunities and escalating policy questions.

Required profile

• 1+ years of experience in operations, financial operations, contract administration, or customer operations within financial services, fintech, or digital assets.
• Proven ability to manage multiple concurrent workflows with consistent accuracy.
• Experience using operational tools such as Ironclad, Pylon, CRM platforms, or subscription billing systems.
• Familiarity with KPI tracking, data hygiene practices, and documented controls for revenue and customer metrics.

Required skills

• Ironclad
• Pylon
• CRM platforms
• Subscription billing systems