Guest Experience Manager
The Vines of Mendoza - Vineyards & Luxury Resort · Tunuyán
Job description
About the role
The Vines Resort & Spa, South America’s premier winemaking destination, seeks a Guest Experience Manager to uphold ultra‑luxury standards and create unforgettable experiences for estate owners, celebrities and VIP guests.
Key responsibilities
- Partner with department heads to ensure seamless operational flow and compliance with global quality benchmarks (LHW / LQA).
- Act as the visible face of the resort, personally welcoming guests and overseeing luxury weddings, corporate retreats and high‑end brand activations.
Required profile
- Minimum 3 years leading operations in ultra‑luxury hotels or resorts.
- Proven ability to inspire teams, make decisive choices under pressure and drive continuous excellence.
Required skills
- Fluent, professional English; additional languages are a plus.
- Strong leadership and operational alignment capabilities.
What we offer
- Premium private health insurance (Medicina Prepaga).
- Exclusive discounts at the Siete Fuegos restaurant and access to a Corporate Benefits Club.
- Educational discounts with partner institutions and a birthday day off.
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Published 9 hours ago
Expires 1 month from now
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The Vines of Mendoza - Vineyards & Luxury Resort
Tunuyán