Ecommerce Associate Account Director

About the role

You will own a portfolio of 4–6 lifestyle ecommerce accounts, acting as the primary strategic partner for each client. The role blends cross‑channel marketing, data‑driven insight generation and client relationship management to drive full‑funnel growth.

Key responsibilities

• Lead weekly client calls, own the performance narrative and translate AI‑driven insights into actionable priorities.
• Coordinate paid, SEO, content, email and creative teams around a unified account strategy.
• Track full‑funnel performance across awareness, consideration and conversion, surfacing insights for client decision‑making.
• Support retention strategies, including repeat purchase rate, LTV by acquisition cohort and post‑purchase lifecycle performance.
• Partner with Project Managers to keep execution on track and with the Account Director on quarterly strategy and service expansion.
• Maintain ≥90% client retention and contribute to portfolio net MRR growth.

Required profile

• 4–7 years of experience in lifestyle, high‑AOV or considered‑purchase marketing, managing day‑to‑day client relationships.
• Deep understanding of full‑funnel strategy and multi‑touch attribution limitations.
• Hands‑on experience with upper‑funnel channels such as content, SEO, YouTube and programmatic.
• Proven ability to guide clients through longer measurement cycles while maintaining confidence.
• Strong written and verbal communication skills to translate complex performance data for non‑technical audiences.

What we offer

• Base salary paid in USD plus commission opportunities.
• Unlimited Time Off from day one and a fully flexible remote work environment.
• Healthcare stipend of $50 per month.
• National holidays plus two Mental Health Recharge Days per year.
• Continuous professional development programs and quarterly awards.
• Opportunities to grow into leadership roles within a rapidly expanding firm.