Customer Success Manager – Enterprise

About the role

AltScore is looking for a Customer Success Manager (Enterprise) who will own the full customer lifecycle, drive net‑dollar‑retention and act as the voice of the customer across its LATAM fintech platform.

Key responsibilities

• Own end‑to‑end customer journey from onboarding and technical adoption to renewals and expansion.
• Drive Net Dollar Retention by identifying growth opportunities and leading expansion strategies.
• Advocate for customers internally, collaborating with Product and Engineering to prioritize features.
• Analyze data to anticipate risks, extract signals from customer behavior and shape long‑term strategy.
• Partner with Sales to unblock complex deals and with Delivery to ensure seamless integration of the Rails of Lending platform.
• Build high‑trust C‑level relationships through high‑touch engagement and in‑person visits across Latin America.
• Contribute to the CS playbook, improving standards and processes as the company scales.

Required profile

• 3+ years of experience in Customer Success, Account Management or Consulting, preferably in Enterprise SaaS or Fintech.
• Strong ability to understand API‑based products and lending infrastructure.
• Fluent in Spanish and English with executive‑level communication skills.
• Ownership mindset – accountable for churn, NDR and adoption metrics.
• Comfortable turning data signals into actionable insights in a fast‑paced environment.
• Willingness to travel occasionally across Latin America.

Required skills

• HubSpot (CRM)
• API knowledge