Contracts Administrator

About the role

The Contracts Administrator will manage the company’s contract lifecycle, ensuring accurate documentation and timely execution while supporting cross‑functional teams.

Key responsibilities

• Maintain the master contract audit database and track contract completion progress.
• Conduct daily outreach to customers for unsigned or expired agreements using approved scripts.
• Manage DocuSign workflows for account transfers and ensure proper filing in Google Drive and Salesforce.
• Serve as the first point of contact for routine contract inquiries and follow SOPs for escalation.
• Monitor contract execution status, renewals, and maintain accurate Salesforce records.
• Collaborate with Customer Success, Sales, and Field Service to resolve account issues and support reporting.

Required profile

• Proven experience in contract administration, account management, or a detail‑driven administrative role.
• Strong written and verbal English communication skills.
• Ability to work independently, prioritize multiple tasks, and take ownership of processes.
• Excellent judgment for issue resolution and escalation.

Required skills

• Salesforce (or comparable CRM system)
• DocuSign (or similar electronic signature platform)
• Google Drive for document management