Cloud Support Administrator (Remote LATAM)

About the role

Atmosera, a Microsoft partner delivering integrated solutions across applications, data and AI, DevOps, security and the Microsoft Azure platform, is hiring a Cloud Support Administrator working remotely for its LATAM clients. The role covers Azure cloud support, incident management, client-facing documentation and on-call escalation.

Key responsibilities

• Manage network platforms, firewalls, VPNs and implement policy-based routing and load balancing
• Act as escalation point for technicians, troubleshoot and resolve high-priority incidents following ITIL best practices, and manage service requests under change management procedures
• Monitor, analyze and resolve incidents for customer Azure infrastructure, install and configure customer systems in Azure, and explain technical issues and solutions to clients
• Develop, maintain and train on documentation for SOPs, best practices and customer runbooks, including automation processes
• Configure monitoring and alerting on physical and virtual infrastructure, maintain components including the management stack, and perform QA checks on migrated and greenfield environments
• Ensure compliance with FedRAMP, IRS 1075, NIST-800, PCI-DSS, HIPAA/HITECH, SOC 1 and SOC 2, and internal security best practices
• Implement infrastructure automation with PowerShell and Bicep, IaC templates and CI/CD practices
• Participate in an on-call rotation for escalated support to meet SLAs

Required profile

• Bachelor's degree in a technical field or equivalent experience
• 3+ years of support administration experience, specifically with Azure cloud
• Experience with automation via scripting languages (PowerShell, Bicep) and CI/CD practices
• Experience with network platforms and firewalls (VPNs, policy management, load balancing, policy-based routing)
• Demonstrated ability to configure and administer Azure Site Recovery and troubleshoot complex issues
• Excellent written and verbal communication, strong analytical mind focused on root cause analysis, and ability to work independently and in a team

Required skills

• Azure cloud support; AZ-104 highly preferred and must be obtained within 90 days of employment, otherwise termination applies
• Windows and Linux servers, Hyper-V and VMware hypervisors (preferred)
• ITIL incident and problem management
• Advanced understanding of Azure Virtual Desktop, Azure Site Recovery and disaster recovery best practices
• Hands-on experience managing multiple client environments with Lighthouse