Accounts Receivable & Refunds Specialist

About the role

RYZ Labs is looking for an Accounts Receivable & Refunds Specialist to manage daily financial and support operations for its clients. The role sits at the intersection of finance, client experience, and workflow improvement, ensuring operational clarity and trust across the ecosystem.

Key responsibilities

• Address customer support tickets related to payments, invoicing, and refunds.
• Monitor customer accounts, apply cash receipts, process wire and ACH payments, and reconcile discrepancies.
• Prepare daily/monthly journal entries in the ERP system for cash and A/R transactions.
• Process sales team requests, refunds, credits, rate adjustments, and other payment issues using Admin, NetSuite, and Avalara.
• Identify and implement automation opportunities to improve accounts payable and receivable workflows.
• Maintain sales tax exemption records and handle refund processing in Avalara.
• Serve as point of contact for key sellers, providing updates on sales proceeds and payout schedules.

Required profile

• Minimum 3 years of experience in accounts receivable, treasury, bookkeeping, or related finance support roles.
• Familiarity with basic accounting principles and ERP systems such as NetSuite or Oracle Fusion.
• Proven experience with Salesforce billing workflows.
• Strong Excel skills with high attention to detail.
• Excellent communication and organizational abilities.
• Ability to work independently in a fast‑paced, remote environment.

Required skills

• NetSuite (or Oracle Fusion) ERP
• Salesforce CRM/billing
• Excel
• Avalara tax platform