Junior Customer Onboarding Specialist

About the role

Join Decentralized Masters as a Junior Customer Onboarding Specialist in the Fulfillment Department. You will be the first point of contact for new clients, guiding them through the onboarding process and ensuring a smooth transition into the DeFi education platform.

Key responsibilities

• Act as the primary point of contact for client queries during onboarding.
• Provide Zoom onboarding support to ensure a seamless transition.
• Maintain clear and continuous communication with clients.
• Escalate client queries to relevant team members for resolution.
• Handle general administrative duties related to onboarding.
• Assist in maintaining accurate records and documentation.

Required profile

• Native English speaker or professional proficiency.
• Proven experience in a Customer Onboarding or Customer Success role.
• Familiarity with DeFi or crypto is an advantage.
• Experience with word‑processing software and spreadsheets (e.g., Google Suite).
• Knowledge of online calendars and scheduling tools (e.g., Google Calendar).
• Excellent phone, email, and instant messaging communication skills.
• Excellent time management and solid organizational skills.

Required skills

• Google Suite
• Google Calendar

What we offer

• Competitive salary package.
• Full‑time position with unlimited PTO.
• Team off‑sites and a young, dynamic culture across 15+ countries.
• Fully remote work – you can work from anywhere in the world.