Travel Support Specialist

About the role

We are seeking a confident, problem‑solving professional with a strong customer‑focused mindset to join our travel support team. The role is fast‑paced, requiring a calm disposition, thorough knowledge of our luxury brand and internal systems, and a commitment to delivering high‑quality service and customer satisfaction.

Key responsibilities

• Conduct extensive itinerary checks before each trip departs.
• Answer and act on inbound phone calls and emails sent to the urgent contact line and inbox.
• Update itineraries as needed and communicate any changes to members.
• Participate in daily handovers with the relevant team.
• Process new bookings when they can be completed within an hour.
• Keep the Travel Team informed of any trip changes via the internal system.

Required profile

• Experience with luxury brands is desirable.
• Excellent verbal, written, and interpersonal communication skills; native‑level English.
• Background in customer service or sales.
• Ability to manage multiple tasks simultaneously.
• Solutions‑oriented, positive mindset, and a team player.
• Comfortable working in a constantly changing environment.
• Impeccable attention to detail.
• Strong understanding of luxury standards and brand expectations.

Required skills