ServiceNow Business Analyst

About the role

Join PwC's Acceleration Center in Buenos Aires as a ServiceNow Business Analyst. You will help clients improve operational efficiency by analyzing, implementing, and supporting ServiceNow solutions within a collaborative, global environment.

Key responsibilities

• Analyze client requirements and design ServiceNow solutions that boost efficiency.
• Manage ServiceNow deployment projects, ensuring seamless integration and utilization.
• Provide training and ongoing support to clients for effective use of ServiceNow.
• Collaborate with clients to identify process‑optimization opportunities.
• Apply analytical thinking to break down complex concepts and generate actionable insights.
• Maintain application security and compliance through configuration management.
• Use agile methodology to adapt to changing project needs and deliver timely results.
• Build strong client relationships and anticipate their needs.
• Mentor junior team members in ServiceNow consulting practices.
• Interpret data to inform strategic recommendations and drive client success.

Required profile

• Senior Associate mindset with a focus on client connection and team leadership.
• Ability to anticipate client and team needs and deliver quality solutions.
• Strong analytical and problem‑solving capabilities.
• Effective communication and collaboration skills within global teams.

Required skills

• ServiceNow platform expertise.
• Agile project management methodology.
• Configuration management for security and compliance.
• Data analysis and interpretation.

What we offer

• Hands‑on learning with cutting‑edge tools.
• Opportunities for professional growth within a diverse, inclusive culture.
• Exposure to global advisory, assurance, tax, and business services.