SAP Analyst II – Logistics Execution (EWM/IM/LE/TM)

About the role

The SAP Analyst II – Logistics Execution provides L2 production support for SAP logistics, warehousing, inventory and transportation processes across SAP ECC and S/4HANA environments. This individual contributor role ensures operational stability, clean‑core discipline and minor enhancements while handling incidents, service requests and break/fix issues.

Key responsibilities

• Monitor ServiceNow incident queues for assigned logistics, warehousing, inventory and transportation areas.
• Perform initial evaluation, triage, analysis, troubleshooting and root‑cause assessment of user‑reported issues.
• Communicate directly with business users to clarify issues, validate impact and confirm resolution.
• Execute SAP configuration changes for approved break/fix items and minor enhancements.
• Coordinate with technical teams for development, integration or cross‑functional SAP support.
• Support testing, deployment, hyper‑care, documentation, runbooks and evidence capture in line with ITIL and change‑management processes.

Required profile

• 5‑8 years of experience in SAP‑related IT support, AMS or production support.
• Hands‑on experience with SAP IM, EWM, LE and/or TM functional areas.
• Strong logistics knowledge including delivery creation, route determination, batch management, directed picking/putaway, shipment creation, freight order settlement and post‑goods issue.
• Experience with NACE output determination, BRF+, PPF, ALE/IDOC inbound and outbound integration.
• Proficiency with ServiceNow or a similar ITIL‑based service management tool.
• Excellent written and verbal English communication skills.
• Exposure to SAP ECC and S/4HANA environments.

Required skills

• SAP IM
• SAP EWM
• SAP LE
• SAP TM
• SAP ECC
• SAP S/4HANA
• NACE
• BRF+
• PPF
• ALE/IDOC
• ServiceNow
• ITIL
• Rev‑Trac
• Cloud ALM