Organizational Learning Advisor, Commercial

About the role

The Organizational Learning Advisor, Commercial, is a business‑facing role within the Global Organizational Learning & Development team. Reporting to People Strategy & Culture, the advisor will design and implement the learning strategy for the commercial organization, supporting revenue growth, win rates and client experience.

Key responsibilities

• Lead the learning and enablement strategy for the commercial function, aligned to growth targets and client satisfaction.
• Build the foundational commercial learning framework from the ground up, including competency models, role‑based learning paths and governance processes.
• Design and deliver onboarding and ramp‑up journeys for new commercial hires to shorten time to productivity.
• Develop role‑based curricula covering selling skills, therapeutic knowledge, RFI/RFP development, bid defense, pricing, budgeting and client communication.
• Facilitate engaging training sessions and workshops for client‑facing teams.
• Coordinate change‑management communications and technology onboarding for commercial systems and go‑to‑market initiatives.
• Conduct needs analysis, measure learning impact and ROI against commercial metrics such as ramp time and win rate.

Required profile

• 5+ years of experience in learning and development, sales enablement or commercial training, preferably within a CRO or pharmaceutical services environment.
• Proven ability to design and implement adult‑learning programs for experienced, client‑facing professionals.
• Strong business acumen and understanding of the CRO commercial model and drug development lifecycle.
• Excellent analytical skills to measure training effectiveness and link outcomes to commercial performance.
• Ability to influence senior stakeholders in a matrixed, global organization.
• Willingness to travel up to 50% of the time, including domestic and international trips.

Required skills

• Instructional design
• Learning Management System (LMS) management
• CRM platforms and commercial tools (e.g., proposal and pricing systems, content repositories)
• Strong facilitation and communication skills