Operations Territory Manager

About the role

Rappi is looking for an Operations Territory Manager to lead and optimise its operations across all verticals in Argentina. The role combines rapid incident response with strategic planning to ensure reliable, efficient service for users, riders and partners.

Key responsibilities

• Monitor key operational metrics across all verticals, detect deviations early and drive structured responses.
• Lead root‑cause analyses for incidents, from diagnosis through solution design and execution, to prevent recurrence.
• Design and implement scalable processes that improve reliability, efficiency and stakeholder experience.
• Own strategic operational planning for Argentina, set priorities, define road‑maps and align teams.
• Manage and develop a team of two direct reports, fostering a data‑driven culture.
• Partner with commercial, product and technology teams to identify structural problems and propose scalable solutions.
• Communicate performance, priorities and risks clearly to senior leadership.
• Identify improvement opportunities and lead end‑to‑end initiatives.

Required profile

• Strong analytical and problem‑solving ability in fast‑paced, ambiguous environments.
• Excellent interpersonal skills and ability to collaborate across multiple teams and seniority levels.
• Confident communicator with leadership, able to frame problems, present data and influence decisions.
• Ability to work under pressure and manage multiple priorities simultaneously.
• People‑management experience, capable of leading, motivating and developing a team.
• Structured project‑management experience.

Required skills

• SQL