Lead Networking Engineer

About the role

As a Senior Network Rapid Response Engineer you will lead the NRR team in incident and problem management, driving major incident resolution and mentoring engineers. You will combine processes, tools and DevOps practices to create innovative solutions for complex network operations challenges.

Key responsibilities

• Lead incident, problem and change management for production network services.
• Resolve major incidents, develop mitigation plans and coordinate with Tier‑4 engineering, product teams and vendors.
• Perform post‑incident analysis, document findings and drive process improvements.
• Mentor and coach junior engineers, fostering a high‑performing team culture.
• Collaborate with global infrastructure and security teams using Agile practices.

Required profile

• Extensive experience in production and infrastructure support within large‑scale enterprise networks.
• Strong understanding of risk, controls and compliance standards.
• Excellent written and verbal communication skills in a 24×7, client‑focused environment.
• Proven ability to lead technical teams through high‑pressure incidents.

Required skills

• Routing and switching (Cisco ASR, GSR, Nexus, Juniper routers).
• Cisco switches and wireless solutions.
• Transport technologies (Ciena).
• Firewalls (Check Point, Fortinet).
• Load balancers (F5) and proxies (Blue Coat).
• Protocol analysis tools (NetFlow, Riverbed, Wireshark, cPacket).
• Monitoring platforms (SevOne, ThousandEyes).