Customer Support Assistant – Remote

About the role

We are looking for a Customer Support Assistant to work remotely on a contract basis. In this role you will help train next‑generation AI systems by providing high‑quality, real‑world customer support inputs. No prior AI experience is required – your communication expertise and domain knowledge are what matter.

Key responsibilities

• Deliver clear, accurate, and empathetic written and verbal responses to a wide range of customer queries.
• Provide real‑world insights to improve AI‑driven support tools.
• Assess, annotate, and review support interactions to maintain quality and consistency.
• Identify common pain points and document best‑practice solutions.
• Collaborate with the client’s team to share feedback and suggest process improvements.
• Maintain high standards of communication while working in a fast‑paced remote environment.
• Ensure data privacy and confidentiality in all interactions and documentation.

Required profile

• Exceptional written and verbal communication skills with a focus on clarity and empathy.
• Previous experience in customer support or a similar client‑facing role.
• Ability to adapt communication style to different audiences and platforms.
• Strong analytical thinking and problem‑solving abilities.
• Keen attention to detail and commitment to accuracy.
• Self‑motivated and able to work both independently and collaboratively in a remote setting.
• Proficiency in documenting and reflecting on customer interactions.

Required skills