Customer Success Manager – Remote

About the role

EverHelp, part of the Genesis ecosystem, is looking for a Customer Success Manager to drive client retention and revenue growth. The role is fully remote, supporting clients worldwide while collaborating with teams in Kyiv and Lviv.

Key responsibilities

• Build and maintain long‑term relationships with B2B clients, acting as a trusted partner.
• Ensure service delivery meets agreed SLAs and KPIs across client projects.
• Identify upsell and cross‑sell opportunities and prepare tailored commercial proposals.
• Manage and resolve client escalations and complex situations promptly.
• Monitor account financial performance, including revenue and profitability analysis.
• Prepare and lead Quarterly Business Reviews (QBRs) with key stakeholders.
• Collaborate cross‑functionally to ensure seamless client operations and service delivery.

Required profile

• 2+ years of commercial experience working with B2B clients.
• Strong analytical and critical‑thinking abilities with a systematic approach.
• Results‑driven mindset and high motivation to achieve targets.
• Excellent written and verbal communication in English (C1 level).
• Effective negotiation skills and ability to handle objections.

Required skills

• Experience with CRM systems (e.g., HubSpot).
• Familiarity with Notion, ClickUp, and Looker.