Customer Success Manager
Ground Game LLC
Job description
About the role
We are looking for a proactive, customer‑focused Customer Success Manager to own the full lifecycle of assigned accounts. The role involves onboarding, SaaS activation, product adoption, renewals and driving expansion opportunities.
Key responsibilities
- Serve as the primary point of contact and strategic partner for assigned customer accounts.
- Manage onboarding, activation, adoption, renewals and account expansion.
- Conduct regular business reviews to ensure success and identify growth opportunities.
- Identify upsell and cross‑sell opportunities and achieve retention and revenue targets.
- Collaborate with internal teams to deliver an exceptional customer experience.
- Convert quotes into sales orders, process payments and maintain accurate records in Salesforce.
Required profile
- Relationship‑oriented and highly organized.
- Experienced in managing customer portfolios and driving retention and revenue growth.
Required skills
- Salesforce
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Published 12 hours ago
Expires 1 month from now
2 views · 0 interested
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Ground Game LLC