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Customer Success Manager

Ground Game LLC

Nuevo
🇬🇧 English
Salesforce

Descripcion del puesto

About the role

We are looking for a proactive, customer‑focused Customer Success Manager to own the full lifecycle of assigned accounts. The role involves onboarding, SaaS activation, product adoption, renewals and driving expansion opportunities.

Key responsibilities

  • Serve as the primary point of contact and strategic partner for assigned customer accounts.
  • Manage onboarding, activation, adoption, renewals and account expansion.
  • Conduct regular business reviews to ensure success and identify growth opportunities.
  • Identify upsell and cross‑sell opportunities and achieve retention and revenue targets.
  • Collaborate with internal teams to deliver an exceptional customer experience.
  • Convert quotes into sales orders, process payments and maintain accurate records in Salesforce.

Required profile

  • Relationship‑oriented and highly organized.
  • Experienced in managing customer portfolios and driving retention and revenue growth.

Required skills

  • Salesforce

Questions fréquentes

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Publicado hace 16 horas

Expira en 1 mes

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Ground Game LLC