Customer Service Representative

About the role

The Customer Service Representative at IFF serves as a vital link between customers, sales, and operations, ensuring accurate order processing and high-quality service delivery.

Key responsibilities

• Receive and process customer orders with accuracy and timeliness.
• Handle customer inquiries and complaints, providing professional resolutions.
• Maintain relationships with assigned customers and internal sales teams.
• Act as a communication bridge between customers, sales, and operations.
• Monitor order status and proactively address potential issues or delays.
• Apply product, availability, and logistics knowledge to support decision-making.
• Ensure compliance with internal processes, service levels, and customer expectations.
• Support continuous-improvement initiatives to enhance service efficiency.

Required profile

• Previous experience in customer service, order management or supply-chain roles.
• Strong communication skills for managing internal and external stakeholders.
• High attention to detail and strong problem-solving abilities.
• Ability to prioritize tasks and handle multiple requests simultaneously.
• Customer-oriented mindset with solid interpersonal skills.
• Analytical thinking and sound judgment in complex situations.

Required skills

• Proficiency with ERP systems such as SAP.
• Strong knowledge of Microsoft Office tools, especially Excel.