Customer Management Specialist

About the role

The Customer Management Specialist serves as the primary liaison between NCR Atleos and its retail clients, ensuring smooth communication, issue resolution, and alignment with service contracts.

Key responsibilities

• Act as the main point of contact for assigned retail clients, handling communication, problem resolution, and escalations.
• Partner with Account Executives to meet customer expectations, SLA requirements, and branding compliance.
• Participate in customer initiatives to improve satisfaction and retention.
• Conduct regular meetings to review client needs and contractual outcomes.
• Review client portfolios, identify performance issues, and coordinate resolutions.
• Prepare and present performance and review reports for each client.
• Identify common challenges and proactively propose solutions.
• Deliver presentation decks with KPIs and performance analysis.
• Lead get‑well plans and continuous‑improvement initiatives.
• Gather and analyze customer feedback for product and sales teams.

Required profile

• Excellent analytical, organizational, time‑management and problem‑solving abilities.
• Fluent English (oral and written) with strong presentation skills.
• Bachelor’s degree preferred.
• 2‑5 years of experience in account management, operations or client service.
• Ability to read and interpret contracts, profit/loss statements and invoices.
• Proficiency with Microsoft Office and advanced Excel capabilities.
• Strong customer rapport, empathy and confidence.
• Comfortable with extensive telephone and computer work, handling multiple issues simultaneously.
• Self‑motivated, detail‑oriented and able to thrive in a fast‑paced environment.

Required skills

• Microsoft Excel (advanced)
• Microsoft Office suite

What we offer

• Equal‑opportunity employment in a diverse, inclusive workplace.