Customer Care Representative

About the role

You will be the primary point of contact for Trakyo’s customers, helping them set up and use the tracking platform and ensuring their issues are resolved quickly.

Key responsibilities

• Answer questions and solve problems via Intercom, WhatsApp, Slack and video calls.
• Guide customers through onboarding and tracking setup, making technical steps easy to understand.
• Troubleshoot issues, verify configurations and persist until solutions work.
• Identify patterns in feedback and relay insights to product and engineering teams.
• Confirm bugs, write clear tickets and assist in testing fixes.

Required profile

• Genuine passion for helping people and solving problems.
• Warm, patient and positive attitude, even under repeated challenges.
• Tech‑curious and quick self‑learner.
• Organized, reliable and able to work independently.

Required skills

• Near‑native spoken and written English.
• Availability during US Eastern business hours and a stable internet connection.
• Basic understanding of sales funnels and customer journeys.
• Familiarity with sales‑team tools such as forms, schedulers and landing‑page builders.
• Comfort with technical support tools: browser developer tools (Console, Network), cookies, sessions, ad‑blockers, privacy features.
• Knowledge of DNS basics, A/CNAME records, nameservers and Cloudflare.
• Experience with basic web/script implementation and debugging, including APIs, webhooks and automation platforms (Zapier, Make, n8n).
• Experience with tracking platforms, ad pixels or website builders is a plus.

What we offer

• Early‑stage product environment with direct interaction with the founders.
• Opportunity to shape customer support processes and influence product development.
• Work focused on helping customers succeed.