Community Manager - Social Media & Customer Support

About the role

We are looking for a full‑time Community Manager to lead our social media presence and provide first‑line customer support from our Madrid office. You will create engaging content, nurture online communities, and ensure timely, empathetic responses to our audience.

Key responsibilities

• Plan, create, schedule and publish content across Instagram, Facebook, X (Twitter), LinkedIn and TikTok in line with brand guidelines.
• Monitor conversations, respond to comments and direct messages, and deliver first‑line customer support.
• Track engagement metrics, prepare basic performance reports and recommend optimisations to increase reach and satisfaction.
• Collaborate with designers and the marketing team to ensure visual consistency.
• Escalate complex issues to the appropriate departments and stay updated on social media trends and best practices.

Required profile

• Proven experience managing social media channels and community engagement, preferably in an agency or digital environment.
• Strong written and spoken Spanish; additional English or Catalan is a plus.
• Ability to work on‑site in Madrid, manage multiple tasks and prioritize in a fast‑paced setting.
• Degree or training in Marketing, Communication, Journalism, Public Relations or equivalent practical experience.

Required skills

• Instagram, Facebook, X (Twitter), LinkedIn, TikTok.
• Social media management and monitoring tools.
• Basic CRM or help‑desk tools.
• Copywriting and basic visual coordination with design teams.
• Analytics for interpreting social media metrics.