Client Success Manager – B2B Marketing & GTM

About the role

graph8 is looking for a client‑facing marketer to build strong relationships with B2B customers, guide their go‑to‑market strategy and work closely with the execution team in Lahore to deliver results.

Key responsibilities

• Lead onboarding, understand each customer’s business, target audience, sales process and growth goals.
• Help customers define ideal customer profiles, target accounts and buyer roles, and recommend messaging, offers and campaign priorities.
• Conduct regular customer conversations, interpret campaign and funnel performance, and recommend improvements.
• Translate agreed plans into clear briefs for the Lahore team, monitor delivery and keep customers informed.
• Identify retention risks early, support renewals and expansion opportunities, and use AI tools to enhance research and analysis.

Required profile

• 2–4 years of experience in B2B marketing, agency account management or customer‑success roles.
• Proven ability to advise customers on marketing decisions and explain recommendations.
• Strong judgment, curiosity, organization and reliable follow‑through.
• Excellent spoken and written English for US‑based customer conversations.
• Comfort handling difficult conversations and challenging assumptions respectfully.

Required skills

• Working knowledge of targeting, positioning, outbound campaigns, lead qualification and sales funnels.
• Confidence discussing campaign results and distinguishing activity from meaningful business outcomes.