Butler – Luxury Guest Relations

About the role

The Butler is responsible for delivering an exceptional, personalized in‑suite experience for guests aboard a luxury vessel. Acting as the primary liaison between guests and all hotel and marine departments, the Butler anticipates needs, ensures flawless service delivery, and maintains the suite’s appearance and amenities at the highest standard.

Key responsibilities

• Welcome and orient guests to their suite, amenities, ship offerings, ports of call, and exclusive Retreat privileges.
• Serve as the guest’s dedicated point of contact, coordinating inter‑departmental communication to guarantee seamless service.
• Maintain the look, feel, and upkeep of assigned suites, overseeing the delivery of all amenities.
• Conduct taste‑testing and quality checks of food, beverage, and service items before guest consumption.
• Champion continuous improvement of service standards across the Retreat program.
• Collaborate with other Retreat areas to share guest preferences and enhance the overall experience.

Required profile

• Minimum two (2) years of guest‑facing service experience in a luxury environment.
• Fluent, clear, and courteous English communication, both spoken and written.
• Professional, well‑groomed appearance with a warm, welcoming demeanor.
• Strong emotional intelligence, resourceful problem‑solving, and conflict‑resolution abilities.
• Knowledge of food and beverage service and the confidence to present and serve items appropriately.

Required skills

What we offer

• Opportunity to work in a premium, shipboard hospitality environment.
• Engagement with a high‑end guest portfolio and exposure to diverse international ports.
• Professional development within a renowned luxury service program.