Associate, Services Quoting

About the role

Ciena, a global leader in high-speed connectivity, is hiring a Services Quoting Associate in Buenos Aires. You will support the sales team by preparing accurate and timely quotations for the annual maintenance contracts offered to customers. The role suits early-career professionals looking to gain experience in a dynamic, fast-paced sales environment.

Key responsibilities

• Prepare accurate, detailed quotations for maintenance services, in line with company policies and pricing guidelines.
• Collaborate with the sales team to understand customer requirements and deliver quotations in a timely way.
• Analyze pricing to ensure competitiveness and profitability, taking market conditions and customer needs into account.
• Maintain complete and up-to-date records of quotations and related documents.
• Identify opportunities to improve and automate processes, and share feedback with the quotations management team.
• Work with account management, Service Entitlement, Commercial Management and operations to deliver high-quality quotes on time.
• Keep stakeholders informed and escalate potential issues to management.
• Analyze the current quoting tools and processes and propose improvements.

Required profile

• Bachelor's degree in engineering, business, finance or a related field.
• 0-3 years of experience.
• Prior experience in sales support or customer service is preferred but not mandatory.

Required skills

• Attention to detail and accuracy in documentation and data.
• Excellent verbal and written communication.
• Strong organization and time management, able to meet deadlines in a fast pace.
• Ability to work in a cross-functional team.