Success Engineer
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Descripcion del puesto
About the role
Metabase is looking for a customer‑focused, highly technical Success Engineer to join its global team. The role helps customers get the most out of Metabase, an open‑source data insight platform.
Key responsibilities
- Talk to users to understand their goals and challenges.
- Help customers design and optimise their Metabase implementation.
- Guide customers in extracting data from various sources, shaping it, and converting questions into executable queries.
- Solve complex problems and troubleshoot customer issues.
- Collaborate with technical communicators to create educational materials.
- Serve as the voice of the customer to product and engineering teams.
Required profile
- Enjoy helping people and solving their problems.
- Strong technical background with 3+ years of experience writing production code, administering systems, or managing databases.
- Strong database and SQL skills.
- Expertise in at least two areas: designing/developing web applications, managing infrastructure (Docker, AWS/GCP), or managing databases.
Required skills
- SQL
- Docker
- AWS
- GCP
- Web application development
- Database administration
- Metabase (or other BI tools)
What we offer
- Fully remote, async work environment with flexible schedule.
- Opportunities to tackle complex challenges and continuous learning.
- Autonomy and a culture that supports growth and development.
- Contribution to an open‑source product used by tens of thousands of companies.
- Backed by a $30 M Series B funding round.
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