Head of Owner Experience (Mendoza)

About the role

The Vines is seeking a senior leader to own and elevate the post‑sale experience for more than 300 vineyard, villa, winery and home owners in the Uco Valley. Based in Mendoza, you will become the trusted point of contact for a community of high‑net‑worth investors who expect personalized, anticipatory service.

Key responsibilities

• Design, launch and continuously improve a four‑tier owner service model across Vineyard, Villa, Winemaking and Home lanes.
• Lead a multidisciplinary team of 8‑10 professionals in account management, wine experience, label management and logistics communication.
• Maintain deep, long‑term relationships with 320 owners, proactively addressing needs and handling challenging moments.
• Drive revenue through tier upgrades, increased winemaking volumes, villa sales and referrals.
• Collaborate with the General Manager of Private Vineyards and other resort functions to ensure seamless owner experiences.

Required profile

• 5+ years in client services, luxury hospitality, premium membership or private‑wealth environments.
• Minimum 5 years of experience leading teams of eight or more.
• Proven track record managing high‑value, long‑term client relationships with strong renewal and referral rates.
• Passion for stewardship, relationship building and delivering “unreasonable hospitality.”

Required skills

What we offer

• Opportunity to shape the owner experience for a world‑renowned luxury wine destination.
• Leadership role within a fast‑growing, internationally recognized brand.
• Collaborative environment that values long‑term relationships and personal growth.