Associate Director, Microsoft Co-Innovation Client Experience Strategist

About the role

EY Global Delivery Services (GDS) is seeking an Associate Director Client Experience Strategist to support its Microsoft Alliance Frontier Innovation team, working directly with the Microsoft Client Experience Director. The role brings EY's transformation experience ("Client Zero") and client success to life for senior audiences, turning real-world impact into compelling, industry-relevant narratives and high-value executive experiences. It reports to the GDS Microsoft Operations Lead.

Key responsibilities

• Build and maintain the narratives and materials that tell EY's transformation story, translating internal achievements into executive-ready proof.
• Curate approved client success stories into briefing materials and reference packs for EY-Microsoft executive briefings.
• Own the systems, governance and refresh cadence that keep the Client Zero library structured, current and reliable.
• Support the delivery and continuous improvement of a repeatable model for joint executive briefings, covering intake, planning, content preparation, stakeholder coordination, logistics and follow-through.
• Capture key insights, document actions and recommendations, and coordinate follow-up with stakeholders.
• Contribute to process automation and AI-enabled content generation using approved EY tools such as Microsoft Copilot, Power Platform, Power BI and Microsoft 365.
• Manage multiple priorities, identify risks early and escalate issues while keeping pace with KPIs and regional priorities.

Required profile

• University graduate or postgraduate degree, or equivalent professional experience in business, marketing, technology, operations, consulting or a related discipline.
• 15+ years of experience, including executive storytelling, program coordination, alliance operations, business operations, consulting or stakeholder management.
• Experience developing executive-grade narratives, case studies, credentials or briefing materials for senior audiences.
• Experience project managing programs or events with multiple internal and external stakeholders.
• Experience in a large, global, matrixed organization and building trusted stakeholder relationships.
• Ideally: experience with technology alliances, co-innovation programs, solution area initiatives or go-to-market activities, and growing fluency in sector themes and executive functional roles.

Required skills

• Strong storytelling and executive communication, synthesizing complex technical and business content.
• Project management, coordination and follow-up discipline.
• Excellent written and verbal communication, including leadership-ready reporting.
• Hands-on use of Microsoft Excel, PowerPoint and Power BI; exposure to Microsoft Copilot or similar AI tools preferred.

What we offer

• Continuous learning, flexible tools and support, and leadership development.
• A diverse and inclusive culture within EY's global delivery network.