Partner Support Specialist

About the role

Fever is looking for a Partner Support Specialist to act as the technical anchor and operational bridge for its support ecosystem. You will own specialized workflows, dive deep into internal tools, and serve as the primary escalation point for complex cases.

Key responsibilities

• Manage non‑standard, complex, or sensitive cases, providing dedicated follow‑up and serving as the reference point for agent doubts.
• Develop deep expertise in specific workflows and internal tools, becoming the subject‑matter expert for the team.
• Lead training and support for Partner Support Representatives on edge cases, troubleshooting steps, and specialized workflows.
• Investigate root causes of complex cases, propose structural fixes, and pilot new workflows and macros.
• Author and maintain advanced documentation, knowledge‑base articles, and playbooks.
• Drive cross‑functional projects, implement internal workflow improvements, and report metrics to squads.

Required profile

• Proven leadership experience leading teams or initiatives, with a track record of executing projects and guiding peers.
• Strong analytical and technical aptitude for deconstructing complex operational issues.
• Data‑driven mindset focused on continuous improvement and metric analysis.
• Excellent written and verbal communication skills for clear escalation explanations and guidance.
• Highly organized with experience creating comprehensive playbooks and training materials.
• Adaptable, autonomous, and comfortable in a fast‑paced environment.

Required skills

• Advanced problem‑solving and analytical abilities.
• Expertise in internal support tools and workflow automation.
• Strong documentation and knowledge‑base creation skills.

What we offer

• Attractive compensation package with growth potential.
• 40% discount on all Fever events and experiences plus a free Candlelight voucher.
• 20 days of paid annual leave.
• Private health and dental insurance fully covered by Fever.
• Wellhub membership for gym and wellness, fully covered up to the Silver plan.
• Language learning support for English and Spanish.
• Hybrid work setup with a central Buenos Aires office.
• Dynamic international team fostering a great work environment.