Implementation Consultant II

About the role

Sovos is seeking an Implementation Consultant II to guide clients through onboarding and configuration of its tax compliance platform. You will manage large, complex implementations from kickoff to successful handoff, ensuring a seamless client experience.

Key responsibilities

• Serve as the primary point of contact for large, complex client implementations, managing project plans, risks, and issue resolution.
• Collaborate with cross‑functional teams to complete configuration tasks and produce thorough solution architecture documentation.
• Prepare and manage detailed project plans across multiple initiatives, balancing scope, schedule, and quality.
• Lead working sessions with clients to design technology solutions and ensure documented handoff.
• Provide training, coaching, and mentoring to clients and teammates, and identify process improvements.

Required profile

• Solid experience in client implementation, project management, or a related discipline.
• Strong knowledge of tax rules and processes relevant to the product market.
• Excellent time‑management, organizational, and decision‑making abilities.
• Clear written and verbal communication in English, capable of explaining complex concepts.

Required skills

• Comfort with AI‑assisted tools and workflows to improve configuration and delivery outcomes.
• Ability to work with detailed project documentation and solution architecture.

What we offer

• Global mentoring programs and continuous learning opportunities.
• Comprehensive health insurance, life insurance, and parental leave policies.
• Gym membership subsidy, meal vouchers, and global employee recognition platform.