Implementation Consultant I

About the role

Sovos is seeking an Implementation Consultant I to guide new clients through the onboarding journey, from kickoff to successful go‑live. You will manage project plans, configure solutions, deliver training, and ensure a smooth transition to support teams while building strong client relationships.

Key responsibilities

• Serve as the primary point of contact for clients throughout the implementation process, managing timelines, risks, and issues.
• Complete configuration tasks and document setup details in comprehensive client procedures.
• Lead collaborative sessions to translate business requirements into technical specifications and deliver technology‑based compliance solutions.
• Provide client training and execute seamless transitions to support or compliance services teams.
• Leverage AI tools and identify process improvements across implementation workflows and documentation.

Required profile

• Bachelor's degree or equivalent experience (highly preferred).
• 1‑2 years of experience in service‑related roles managing multiple projects and client relationships.
• Foundational understanding of tax compliance software, SaaS implementations, or related product offerings.
• Strong time‑management, organizational, and decision‑making skills.
• Excellent written and verbal communication skills in English.

Required skills

• Experience with AI‑assisted workflows.
• Familiarity with project management tools, CRM systems, and collaboration software.