Administrative & Business Services Supervisor

About the role

An Administrative & Business Services Supervisor is sought for the Buenos Aires Service Center. The role suits a people-focused leader who cares about operational excellence, team development and delivering excellent service in a collaborative, international setting.

Key responsibilities

• Lead and supervise day-to-day operations, ensuring productivity, quality, attendance and service excellence across the team.
• Provide coaching, mentoring and performance management to support employee growth and engagement.
• Drive workforce planning, monitor resource utilization and support capacity planning.
• Act as the main escalation point for operational and people-related issues.
• Support recruitment, onboarding, training and career development programs.
• Build strong stakeholder relationships and contribute to operational improvement and project delivery.

Required profile

• Bachelor's degree and relevant professional experience.
• Proven experience leading, coaching and developing high-performing teams.
• Experience in document support, office administration, legal services, BPO or professional services.
• Strong communication, stakeholder management, organizational and problem-solving skills.
• Ability to handle multiple priorities in a fast-paced environment with high standards of quality and confidentiality.
• Advanced or bilingual English (mandatory).

Required skills

• Proficiency in Microsoft Office applications.
• Legal technology and AI solutions experience is a plus.

What we offer

• Hybrid work model, offices in Puerto Madero, Buenos Aires.
• Parking space available.
• Private health insurance (family plan).
• Discounts on internet, gym memberships and universities.
• Birthday day off.
• Schedule Monday to Friday, 11:00 AM to 8:00 PM.

To apply, send your CV in English in PDF format.