VIP Account Manager

About the role

AstroPay is seeking a proactive, results‑driven VIP Account Manager to become the dedicated point of contact for a portfolio of high‑value users. This commercial, relationship‑focused position goes beyond support, requiring you to anticipate needs, sell new features, and create exclusive experiences.

Key responsibilities

• Serve as the single, daily contact for assigned VIP users, delivering a premium, proactive experience.
• Retain, recover, and grow the portfolio, meeting clear retention and growth targets.
• Identify and act on improvement opportunities, offering personalized benefits at the right moment.
• Sell new features and products, coordinating with Commercial, Support, and Product teams.
• Organise exclusive events and experiences to strengthen relationships.
• Track portfolio KPIs, report results, and ensure fast, high‑quality solutions.

Required profile

• 1‑3 years of experience in account management, customer success, high‑value customer care, or sales.
• Strong drive to grow professionally and take on increasing responsibility.
• Flexibility to support users on varied schedules, including weekends.
• Intermediate to advanced English; daily work in Spanish.

Required skills

• Experience with CRM tools and comfort working with data.