Trading Support Operator – South America

About the role

We are looking for a Trading Support Operator to join GRID’s Support Organization, focusing on South American sportsbook customers. In this customer‑facing position you will help resolve complex queries related to GRID’s Odds products and trading services, ensuring a high level of service quality.

Key responsibilities

• Serve as the primary point of contact for sportsbook customers regarding GRID’s Odds products and trading‑related services.
• Respond promptly to customer queries and operational alerts, acknowledging and investigating issues.
• Assist customers with questions on fixture coverage, market coverage, market availability, settlement and product behaviour.
• Gather and validate information to assess the nature and impact of reported issues.
• Escalate incidents to the appropriate internal teams when necessary.
• Log and track operational, product and service issues in the internal system.
• Contribute to the knowledge base and share insights with colleagues, partners and customers.
• Provide feedback to improve GRID’s product suite based on identified defects and customer input.

Required profile

• Previous experience in a customer‑facing support, operations or similar role.
• Strong attention to detail and excellent written and verbal communication skills.
• Ability to work in a fast‑paced operational environment and handle shift or weekend work when required.
• Fluent English; additional languages are a plus.
• Interest in esports, betting or data‑driven products.

Required skills

• Proficiency with collaborative tools such as Slack, GSuite, Jira and Microsoft Teams.
• Familiarity with data feeds, APIs or other technical products.