Solutions Architect - BA

About the role

Solutions Architects work with internal teams to design and implement enterprise-level solutions for TransPerfect's international client portfolio using the GlobalLink suite of products. They act as the clients' main point of contact, working closely with Solutions Engineers and Developers on all aspects of implementation. The position is based in Buenos Aires.

Key responsibilities

• Gather and analyze configuration requirements from clients with the Solutions Engineering team
• Draft project plans with implementation details, timelines and risk analysis, and ensure deadlines are met
• Coordinate with clients' internal teams while overseeing GlobalLink product implementation
• Execute and verify configuration tasks in GlobalLink tools according to client requirements
• Act as primary technical point of contact and escalation point for clients, and assist the support team with configuration issues
• Report client technical issues to Product Management and request new functionalities, and become a product spokesperson if desired
• Mentor new team members, prepare trainings and procedures, contribute to internal projects and complete other assigned tasks

Required profile

• Minimum Bachelor's degree or equivalent
• At least 2-3 years of experience in a client-facing role
• Excellent written and verbal English
• Project management and client solution implementation experience
• Investigation, troubleshooting and documentation skills, and good time management and analytical skills
• Foreign language ability is an advantage

Required skills

• Knowledge of Language Technology: CAT tools, translation environments, portals, localization tools, machine translation, post-editing, terminology and translation memory tools
• Exposure to CMS such as Adobe Experience Manager, Sitecore, Drupal, Veeva, Contentful, and eCommerce platforms such as Salesforce Commerce Cloud, SAP Hybris, Magento
• Experience with Corrective and Preventive Action processes

To apply, candidates must submit their CV in English.