Software Engineer II, Text Analytics (Java, NLP)

About the role

Medallia is expanding its Text Analytics platform, which processes large volumes of unstructured data using NLP, Machine Learning and Generative AI. As a Software Engineer II you will help build scalable pipelines and services that turn reviews, comments, chat transcripts and call center interactions into actionable insights.

Key responsibilities

• Design, develop, and maintain high‑performance Java services that ingest and process streaming data from Kafka and store results in S3 and Elasticsearch.
• Collaborate with data‑science teams to integrate ML models, LLMs and AI pipelines into production.
• Ensure system reliability, scalability and resilience across Kubernetes clusters.
• Participate in agile ceremonies, code reviews, demos and research spikes.

Required profile

• 3+ years of production Java development experience.
• BA/BS in Computer Science or equivalent practical experience.
• Fluent written and spoken English.
• Experience with AI‑assisted coding tools (e.g., GitHub Copilot) and ability to audit generated code for security and performance.

Required skills

• Java
• Kafka
• Docker & Kubernetes
• AWS S3
• PostgreSQL
• API frameworks such as Swagger or RAML
• Event‑driven/streaming architectures