Senior Global Service Advisor

About the role

Sovos is looking for a Senior Global Service Advisor to lead scoping and estimation activities for software implementations and post‑implementation service requests worldwide. You will act as the bridge between Sales, Sales Engineering and Professional Services, turning customer requirements into clear, commercially viable project proposals.

Key responsibilities

• Receive and analyse implementation requirements from the Sales organisation, assessing products, workflows, regulatory considerations and country‑specific constraints.
• Validate customer requirements, identify dependencies, risks and success‑critical elements, and define functional and technical scopes.
• Translate Sales Engineering scope definitions into accurate Statements of Work (SOW) and project proposals.
• Prepare detailed effort and cost estimates broken down by product, role, activity and hours, leveraging best practices from prior projects.
• Document and validate assumptions, dependencies and considerations for inclusion in SOWs.
• Serve as the single point of intake for estimation requests related to changes on implemented products.

Required profile

• Proven experience in global or multi‑country software implementation projects.
• Strong analytical skills with the ability to translate complex requirements into clear scopes and estimates.
• Excellent communication skills to collaborate with Sales, Engineering and Delivery teams.
• Detail‑oriented mindset with a focus on reducing delivery risk and ensuring efficient execution.

Required skills