Senior Customer Service Agent I

About the role

Ecolab is looking for a Senior Customer Service Agent I to support specialized and distributor accounts. You will handle a high volume of inbound calls, resolve complex customer issues, and ensure accurate record‑keeping while upholding Ecolab’s service standards.

Key responsibilities

• Respond to 100–120 inbound calls daily from customers and field/sales associates.
• Provide accurate support to specialized and distributor accounts, using sound judgment within established policies.
• Maintain and update customer data in Order Entry and Order Processing systems.
• Escalate complex quality, service, or application questions to appropriate internal teams.
• Support new‑hire coaching, knowledge sharing, and onboarding of team members.
• Prioritize messages, determine urgency, and collaborate with cross‑functional teams to ensure customer satisfaction.

Required profile

• High school diploma or equivalent.
• At least one year of customer service experience.
• Ability to type a minimum of 25 words per minute.
• Strong problem‑solving, interpersonal, verbal and written communication skills.
• Dependable team player capable of working independently in a fast‑paced environment.

Required skills

• Microsoft Office Suite (Excel, Word, Access, Outlook).
• Experience with SAP.
• Proficiency using a multi‑line telephone system.

What we offer

• Comprehensive benefits package from day one, including medical, dental, vision, 401K match, pension, stock purchase plan, paid parental leave and discounted childcare resources.
• Opportunities to work on meaningful challenges related to clean water, safe food and healthy environments.
• Career growth in a diverse, inclusive organization that values innovation and sustainability.