Quality and Customer Experience Specialist
BYD Argentina · Province de Buenos Aires
Job description
About the role
The Quality and Customer Experience Specialist ensures that the dealer network delivers a consistent, high‑quality customer journey. By measuring Net Promoter Score (NPS) and auditing on‑site operations, the role helps protect the brand’s reputation and drive customer loyalty.
Key responsibilities
- Conduct regular on‑site visits and audits at dealerships to verify compliance with brand and showroom standards.
- Support dealers in implementing improvement plans and operational standards that enhance the customer experience.
- Act as the primary point of contact for CX topics across the dealer network.
- Audit compliance with corporate guidelines and ensure consistency between corporate and dealer execution.
- Collaborate closely with Sales, Aftersales, and Marketing teams to align processes that impact CX.
Required profile
- Bachelor’s degree in Business Administration, Industrial/Mechanical/Automotive Engineering, or a related field.
- 3+ years of experience in NPS, customer service, or field roles within an OEM environment.
- Strong analytical skills, attention to detail, and ability to manage multiple priorities.
- Proven ability to work effectively in cross‑functional teams.
- Fluent English communication skills.
Required skills
- Microsoft Excel (data analysis and reporting)
Questions fréquentes
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Published 3 hours ago
Expires 1 month from now
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BYD Argentina
Province de Buenos Aires
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