Operations Team Leader - Print / Mail Center

About the role

J.P. Morgan is hiring an Operations Team Leader for its Print / Mail Center. This is a hands-on production role supporting high-volume print operations, producing, finishing and distributing customer print requests while meeting service-level agreements, quality standards, compliance requirements and productivity targets. The role is 100% onsite, Monday to Friday 9:00 AM to 6:00 PM, and requires flexibility for extra hours, early/late coverage and occasional weekend work.

Key responsibilities

• Operate high-volume digital print engines and finishing systems (binding, folding, cutting, stapling, laminating).
• Produce and release print jobs accurately, handle reprints, and perform bindery work such as booklets.
• Receive, prioritize and process incoming and outgoing work, validate job tickets and ensure accurate delivery and packaging.
• Maintain job logs, volumes, turnaround and exception records, and escalate non-compliant activities.
• Troubleshoot print and finishing equipment, manage inventory of paper, toner and binding materials, and respond to end-user inquiries.
• Support broader DBS functions such as scanning, mail handling, sorting, overnight shipping and courier coordination.
• Scan documents into digital workflows, handle mail and courier items including x-ray screening, and escalate complex issues.
• Participate in cross-training and continuous improvement, and take on other duties as assigned, including possible rotation between locations.

Required profile

• Demonstrated experience in a high-volume print center, including machine printing and bindery/finishing.
• High school diploma or equivalent.
• Attention to detail, strong customer service orientation and ability to work in a fast-paced, SLA-driven team.
• Ability to guide and train others and to recommend process improvements.
• Intermediate written and spoken English.

Required skills

• Advanced working knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Basic understanding of risk and control and safe working practices.