Operations & Executive Assistant

About the role

We are seeking a highly skilled Operations & Executive Assistant to support the Founder & CEO. You will own the CEO’s inbox and calendar, drive key administrative processes, and help scale the organization as it grows.

Key responsibilities

• Manage the CEO’s calendar and inbox, ensuring sub‑24‑hour response times and protecting focus time.
• Prepare for and follow up on sales and customer‑success calls, including demo shadowing and account briefs.
• Run the full recruiting workflow: coordinate partners, schedule interviews, track candidates, and handle work‑trial logistics.
• Handle finance and vendor operations: process invoices, approve expenses via Ramp, track subscriptions, and maintain clean records.
• Manage document flows with DocuSign for customer agreements and contractor paperwork.
• Maintain compliance tasks in Vanta, oversee policy approvals, and ensure training completions in a SOC 2 environment.
• Oversee onboarding and offboarding: set up accounts, access, Rippling configuration, and day‑one planning.
• Track commitments from meetings and ensure execution or escalation.
• Design and refine operational processes to support growth from 30 to 100+ enterprise customers.

Required profile

• 3+ years of experience in operations, executive assistance, or chief‑of‑staff‑style roles, preferably supporting a founder or executive at a startup.
• Excellent written and spoken English; communication directly with US enterprise customers.
• Ruthlessly organized, self‑directed, and able to manage ambiguity without dropping balls.
• High availability during US Central Time business hours with strong discretion for sensitive data.
• Passion for building processes that outlive you and owning outcomes.

Required skills

• Google Workspace
• Slack
• Notion
• Linear
• Ramp
• DocuSign
• Rippling
• Vanta (SOC 2 compliance)
• AI‑enhanced workflow tools