IT Support Technician I
Interlaced · Buenos Aires
Job description
About the role
Interlaced is a cloud‑focused IT services provider seeking a Contract IT Support Technician I to work remotely for clients in Buenos Aires. You will provide help‑desk support via chat, phone, and email, handling both proactive maintenance and reactive tickets.
Key responsibilities
- Communicate availability and schedule client responsibilities proactively.
- Resolve tickets independently, escalating to Technician II only when necessary.
- Act as gatekeeper for key contact approval and verification.
- Maintain and improve internal systems knowledge and client service plans.
- Participate in training, shadowing, and identify areas for further education.
- Provide training to IT Support Associates and new employees.
Required profile
- Minimum 1+ year experience in IT support or help‑desk roles.
- Strong problem‑solving skills and ability to communicate technical solutions to all business levels.
- Personable with B2 or higher English proficiency.
- Dedicated home office with stable internet connection.
- Available to work 8:00 am‑5:00 pm Pacific Time, Monday‑Friday.
Required skills
- Meraki, Ubiquiti, MacOS, Windows Desktop OS
- Microsoft Azure, AWS, Google Cloud Platform
- Microsoft 365, Google Workspace, Slack
- OneLogin, Okta, Jumpcloud, SentinelOne
- SPF, DKIM, DMARC, DNS Filter
- Datto/Backupify, Comet Backup, BackBlaze
- Zoom, Microsoft Teams, RingCentral
- Addigy, JumpCloud MDM, Kandji, Microsoft Intune, Mosyle
What we offer
- Competitive compensation $18,000‑$22,000 annual DOE
- Cell phone and health & wellness reimbursements
- 5 paid vacation days, 16 paid holidays (6 fixed, 10 flexible)
- 2 paid volunteer days and paid sick time
- Peer‑to‑peer bonus allowance
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Published 12 hours ago
Expires 1 month from now
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Interlaced
Buenos Aires